EXTREME BOARDRIDERS RETURN POLICY

Returns

If you are unhappy with any full priced merchandise you purchase from us online simply return it to us within the time frame and conditions listed below and we will happily refund/exchange your item.

Refunds - Online purchases only

Refunds will be given if your merchandise is returned to us in the condition that you received it in (tags/labels attached) within 14 days of purchase. Change of mind refunds not applicable on sale items. 

You will be responsible for paying for your own shipping costs for returning your item. All shipping costs are non-refundable.

To be eligible for an exchange

Your item must be unused tagged and in the same condition that you received it. It must also be in the original packaging. Your item must be sent to us within 14 days of receiving the goods. Return postage costs are not covered by Extreme Boardriders.

Returns Process

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

  1. Complete the Exchanges and Returns form (enclosed in your original package attached to your receipt) and return with your merchandise.  Please contact us at info@extremeboardriders.com.au if you need us to email you a returns form.
  2. Pack all items with your invoice in a secure carton or reuse the original package. Please ensure that all items are enclosed securely as we are not able to accept them if damaged.
  3. Address your package to:

            Extreme Boardriders

            Returns dept

            1/118 Jetty Road

            Glenelg 5045

If you are shipping an item back to us, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

There are certain situations where refunds are not granted: (if applicable)

Any item not in its original condition, worn, damaged or missing parts for reasons not due to our error.

Any item that is returned more than 14 days after delivery

Faulty Item Returns

If you have a faulty item that you would like refunded, repaired or replaced, please contact our customer service team at info@extremeboardriders.com.au  with “ Attention returns Dept.” in the subject field before sending the item back.

If emailing regarding a fault, please attach pictures of the fault so the item can be assessed before a return is approved.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund, however some faults must be approved by the manufacturer before a refund or replacement can be issued. In this case we will keep you informed on a regular basis via email updates.

If a refund is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5 working days.

Sale items (if applicable)

Only full price non sale priced items may be refunded unless faulty. Please refer to Faulty Item Returns in this situation

 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.